Privacy policy.
Last Updated: April 4, 2025
At K-Pup LLC ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Statement describes how we collect, use, and disclose information when you visit our website www.kpup.us (the "Site"), purchase our products (currently only available for shipping within Colorado), subscribe to our services, or sign up for our mailing list.
1. Information We Collect
We collect different types of information from and about you, including:
Personal Information You Provide:
Contact Information: Your name, email address, phone number, and shipping/billing address (if applicable for purchases).
Account Information: If you create an account, your username and password.
Order Information: Details about the products you purchase, including any specific instructions or preferences you provide for your dog.
Subscription Information: Information related to your subscription preferences, such as frequency and product choices.
Communication Preferences: Your preferences for receiving emails and other communications from us.
Information You Provide in Communications: Any information you provide when you contact us via email, phone, or other means.
Mailing List Information: If you sign up for our email list, your email address and any other information you voluntarily provide during signup.
Marketing Preferences: Your preferences for receiving marketing communications.
Information We Collect Automatically:
Device Information: Your IP address, browser type, operating system, device identifiers, and other technical information.
Usage Information: Information about how you use our Site, including the pages you visit, the links you click, the products you view, and the time you spend on our Site.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings (see Section 5 below).
2. How We Use Your Information
We use your information for various purposes, including:
Providing and Managing Our Services (for Colorado Customers):
Processing and fulfilling your orders.
Managing your subscription, including billing and shipping within Colorado.
Creating and managing your account.
Providing customer support and responding to your inquiries related to orders and subscriptions.
Communicating with You:
Sending you order confirmations, shipping updates, and other transactional emails (primarily for Colorado customers).
Sending you promotional emails and newsletters if you have subscribed to our email list (you can opt-out at any time, see Section 6 below). This applies to subscribers regardless of their location.
Responding to your feedback and requests.
Improving Our Website and Services:
Analyzing website usage and trends.
Personalizing your experience on our Site.
Developing new products and services.
Troubleshooting technical issues.
Marketing and Advertising:
Subject to your consent where required, we may use your information to send you targeted advertisements and promotional materials about our products and services. This may include individuals on our mailing list.
Legal and Compliance Purposes:
Complying with applicable laws, regulations, and legal processes.
Protecting our rights and the rights of others.
Preventing fraud and other illegal activities.
3. How We Share Your Information
We may share your information with the following categories of recipients:
Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies (primarily for Colorado), email marketing providers, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties with your explicit consent.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services (for Colorado customers), maintain our mailing list, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the information and the purposes for which it is processed.
5. Cookies and Similar Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
Cookies: Small text files that are placed on your device when you visit our Site.
Web Beacons: Electronic images that may be used on our Site or in our emails to track user activity.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Site.
6. Your Choices and Rights
Email Marketing Preferences: If you have subscribed to our email list, you can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly (see Section 9 below).
Cookies: You can manage your cookie preferences through your browser settings (see Section 5 above).
For Colorado Residents:
Under the Colorado Privacy Act (CPA), if you are a resident of Colorado, you have certain rights regarding your personal information. These rights may include:
Right to Access: You have the right to confirm whether we are processing your personal information and to access that information.
Right to Correction: You have the right to request that we correct inaccuracies in your personal information.
Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out of Sales and Targeted Advertising: You have the right to opt-out of the processing of your personal information for the purposes of targeted advertising and the "sale" of personal information (as defined under the CPA).
Right to Opt-Out of Profiling: You have the right to opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
How Colorado Residents Can Exercise Their Rights:
To exercise any of these rights if you are a Colorado resident, please contact us using the contact information provided in Section 9 below. We will respond to your request within the timeframes required by the CPA. We may need to verify your identity before fulfilling your request.
Right to Appeal (Colorado Residents): If we deny your request to exercise your rights under the CPA, you have the right to appeal our decision. We will provide you with instructions on how to file an appeal in our response to your initial request.
Information for Individuals Outside of Colorado:
If you are located outside of Colorado and have signed up for our mailing list, your primary rights regarding your personal information will likely be governed by the laws of your jurisdiction. We are committed to providing you with choices regarding our email communications. You can always unsubscribe from our mailing list as described above. If you have questions about your rights under your local laws, please contact us (see Section 9).
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [mention specific security measures you take, e.g., encryption, secure servers, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
8. Children's Privacy
Our Site and services are not intended for children under the age of [Specify Age, e.g., 16]. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a childwithout parental consent, please contact us immediately, and we will take steps to remove the information.
9. Contact Us
If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at:
K-Pup LLC
PO Box 11353, Denver, CO 80211
info@kpup.us
10. Updates to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our privacy practices or applicable laws. We will post the updated Privacy Statement on our Site and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Statement periodically for any changes. Your continued use of our Site and services, or continued subscription to our mailing list, after the posting of an updated Privacy Statement constitutes your acceptance of the changes.